Our Australian web store ships Pillar Performance supplements and sports nutrition products exclusively to Australia at the moment.
How are orders shipped?
All orders are managed by Australia Post eParcel/Australia Post eParcel International. Orders will be shipped within 1–3 business days, excluding public holidays. Please note that during sale periods, processing times may be longer than 1–3 business days. Once your order has been dispatched, our team will provide you with confirmation of shipment and a tracking number. You can use this number to track your sports supplement order via Australia Post.
What are your domestic shipping options and costs?
A flat rate delivery fee of $15.00 applies for standard shipping and $20.00 for express shipping. Most orders are delivered within 3–7 working days from the date we ship your order (depending on where you live in Australia).
Return Policy
We endeavour to replace any Pillar Performance supplement or sports nutrition product delivered that you are unhappy with, provided such return is made within fourteen (14) days of shipment with a valid proof of purchase. If you wish to return a faulty or damaged product, please contact us via the email on our webpage and our team will be happy to assist. If we are unable at the time of return to replace or exchange the product, we will reimburse your credit card for the amount initially debited for the purchase, including any postage charges. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We recommend that you take steps to insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. Refunds are processed within approximately fifteen (15) business days of our receipt and inspection of the returned goods. No credit will be issued for material not in a resalable condition. Your refund will be credited back to the same payment method used to make the original purchase on the site. We do not offer refunds for ‘change of mind’ or on any products designated on this site as non returnable.
